Apple Mac IT Professional
COURSES AVAILABLE
Course Outline | Yosemite 101: Mac OS X Support Essentials
Description
Mac OS X Support Essentials is a three-day, hands-on course that provides an in-depth exploration of troubleshooting on Mac OS X. This course is designed to give you a tour of the breadth of functionality of Mac OS X and the best methods for effectively supporting users of Mac OS X systems. The course is a combination of lectures and hands-on case study exercises that provide practical real-world experience.
Who Should Attend
- Help desk specialists, technical coordinators, service technicians and others who support Mac users
- Technical support personnel in businesses that use Macs for general productivity or creative design
- Technical coordinators or power users who manage networks of computers running Mac OS X - such as teachers and technology specialists who manage classroom networks or computer labs
What You Will Learn
- The troubleshooting process and how to become more efficient with available tools and resources
- Mac OS X 10.10 features in depth, including how to find additional information
- How to prepare for Apple Certified Support Professional certification
Prerequisites
Students should have the following prerequisite knowledge prior to attending this course:
- Basic Mac OS X knowledge
- Basic troubleshooting experience
- Chapter 1 - Installation
- Chapter 2 - User Accounts
- Chapter 3 - Command Line & Automation
- Chapter 4 - File Systems
- Chapter 5 - File Management
- Chapter 6 - Applications
- Chapter 7 - Network Configuration
- Chapter 8 - Network Services
- Chapter 9 - Peripherals
- Chapter 10 - Startup Process